Recently, some users reported that when contacting the customer service of a certain compliant platform to handle debit card issues, they were told something quite upsetting—the card cannot be permanently closed, only temporarily frozen. And even freezing it is useless, as it still cannot prevent fraud transactions alerts.

Isn't that outrageous? Users were stunned at the time. After all, no one wants their card frozen and still receive various risk warnings.

The official response was: it is recommended that users directly communicate with the card partner or submit a formal complaint through official channels. It sounds like a procedural issue, but the experience is indeed not very good.

Many exchange users have actually encountered similar situations. The debit card function itself is a sensitive aspect. How to manage the balance between ensuring user asset security and user experience is a challenge.